Egbuiwe Augustina

Egbuiwe Augustina

Director

A BPM professional for InfoSoft Nigeria Ltd, an IT consulting firm with specialty in Business Process Management (BPM), Business Intelligence (BI) and Software services based in Nigeria, she is responsible for utilizing various process improvement and BPM tools in identifying, defining and documenting AS-IS (current state) business processes for clients in the private and public sectors, identifying process improvement areas as well as recommending a robust, technology-driven TO-BE (future state) architecture. Her secondary roles include identifying and managing risks related to the change effort by facilitating Change Management programmes to support the desired process improvement initiatives and sustaining required momentum to drive successful project completion. In her 10+ years in the Banking Sector, she held management roles in Core Banking Operations, Treasury, Credit Administration and Control, Risk Management and Funds Transfer as well as Customer Service and Training. In her 8 years in the management consulting field, she has assisted several clients in identifying, developing and implementing Change Management programs for organisation-wide process optimisation. She also facilitated Customer Care and Team Building programs, Managerial and Leadership skills programs and Internal Branding and Cultural Change programs for various organisations. Tina is a 1988 graduate of the University of Benin and also has an M.Sc. Industrial Relations and Personnel Management from the University of Lagos (1992). She is a Certified Process Professional (CPP) Level 5 (2010) and PRINCE2 Project Management Certified.